SmallBizGenius Analysis
Lucky Brand receives overwhelmingly negative feedback regarding product quality and customer service. Customers frequently report issues with online orders, returns, and the durability of clothing.
Category Breakdown
Scores based on analysis of 96 recent reviews
Product Quality
2.0/10Numerous reviewers complain about the declining quality of Lucky Brand products, particularly jeans and shirts. Many report that items develop holes, tear easily, or pill after only a few wears, with some even describing the denim as fragile and easily ripped.
40 reviews mention thisCustomer Service
1.5/10A significant number of reviewers express dissatisfaction with Lucky Brand's customer service. Common complaints include unhelpful representatives, long wait times for refunds, being hung up on, and difficulty resolving issues with incorrect or damaged orders.
35 reviews mention thisReturns and Refunds
1.0/10Many customers report negative experiences with Lucky Brand's return and refund process. Issues include being charged for return shipping, not receiving full refunds (including taxes and original shipping fees), delays in processing returns, and being required to pay for return labels even for damaged or incorrect items.
30 reviews mention thisOnline Ordering Issues
2.0/10Several reviewers report problems with online orders, such as receiving the wrong items, incorrect sizes, or damaged products. Some customers also mention difficulties canceling orders or changing shipping addresses after the order has been placed.
25 reviews mention thisSizing and Fit
2.5/10A few reviewers mention inconsistencies in sizing, with items not fitting true to size according to the size chart. Some also report receiving items labeled with the wrong size.
10 reviews mention thisPros & Cons
What Customers Love
"Ordered two pairs of jeans online at 50% off."
"Ordered a jumpsuit, I live in the UK and it came very quick."
"Very professional on all counts--delivery and price adjustment from customer service."
"High quality garment. Completely recommend Lucky Brand's website."
Common Complaints
"Their men's jeans are so fragile that you cannot run them through a dryer! You have to hang them to dry. The "denim" developed holes and the stitches popped loosed in the legs after barely six months!"
"Terrible customer service experience with Lucky to the point that I will not purchase from them again."
"I should not have to pay the return shipping fee of $8 and also they keep the $10 shipping fee I paid to receive order absolutely ridiculous."
"Ordered two pairs of jeans sent me the wrong sizes now I'm supposed to pack up and take to get them sent out for return ??"
"Most frustrating is receiving a top labelled XS (I am under 5ft and weigh 106lbs), but which can fit a very large person, with sleeves hanging some 6 inches below my wrist. This incorrect sizing happens over and over again."
Common Questions About Luckybrand
Answers derived from customer review patterns
Is Luckybrand legit and trustworthy?
Based on 96 reviews, Lucky Brand faces significant concerns regarding trustworthiness. While the company does fulfill orders, a large number of customers report receiving incorrect items, damaged goods, or experiencing issues with sizing. The numerous complaints about customer service responsiveness and difficulties in obtaining refunds further erode trust in the brand's reliability. Potential customers should exercise caution and carefully consider these issues before making a purchase.
Based on 45 reviewsDoes Luckybrand have good customer service?
Based on the analyzed reviews, Lucky Brand's customer service is a major point of concern for many customers. A significant number of reviewers report negative experiences, citing unhelpful representatives, long wait times, and difficulty resolving issues. Some customers even claim to have been hung up on or received rude treatment. This suggests that Lucky Brand's customer service may not be equipped to handle customer inquiries and complaints effectively.
Based on 35 reviewsIs Luckybrand worth it for small business?
Given the overwhelmingly negative feedback regarding product quality, customer service, and returns, Lucky Brand is likely not a worthwhile option for small businesses. The risk of receiving low-quality or incorrect items, coupled with the potential for a frustrating customer service experience, outweighs any potential benefits. Small businesses need reliable vendors with consistent quality and responsive support, which Lucky Brand appears to lack based on these reviews. It would be best to look for alternatives.
Based on 20 reviewsWhat is Luckybrand's return policy like?
Lucky Brand's return policy is a frequent source of frustration for customers. Many reviewers complain about having to pay for return shipping, even when the item is damaged or incorrect. Additionally, customers report that the original shipping fees are non-refundable, and that it can take a long time to receive a refund. These policies, combined with reports of unhelpful customer service, make the return process difficult and costly.
Based on 30 reviewsWhy are Lucky Brand's jeans receiving negative reviews?
Lucky Brand's jeans are receiving negative reviews primarily due to a perceived decline in quality. Reviewers frequently mention that the denim is now thin and fragile, developing holes or tears after only a few wears. Some customers also report issues with the stitching and overall construction of the jeans, leading to a shorter lifespan compared to older Lucky Brand products.
Based on 25 reviewsLooking for Something Different?
Compare Luckybrand against 522 similar lifestyle & perks options.
View Alternatives